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What is the ActiveHerb Rewards Program?
ActiveHerb Rewards Program is our way to reward you for your contribution in a) purchasing our products to serve your health needs; b) referring friends to our products; c) submitting authentic and quality reviews.
1. General Information
What do I need to join the Rewards Program?
You just need to register an account with www.activeherb.com
I already have an account with you, do I need to do anything to join the Rewards Program?
No, you do not need to do anything else. You are automatically enrolled in the program.
Do I need to have an account in order to earn rewards?
Yes. You must have an account in order to earn and track your reward points.
How are the rewards recorded?
The rewards are recorded in the form of reward points.
What is the dollar value of points?
Each point equals one cent. 100 points equal one dollar.
How do I check the rewards I have earned?
Please login your account, you will be able to see your rewards under My Rewards tab.
How can I qualify for a VIP member?
As long as you earn 10,000 points you become a VIP member automatically.
How do I redeem the rewards?
You will be shown with the rewards you have earned at check out, you have the option to apply all or part of the rewards to your order. You can also choose to save your rewards for future uses.
Are the reward points going to expire?
Yes. Your rewards will expire if no purchase is made within the next 6 moths (or 182 days) with some exception.
What should I do if I have a question about my rewards?
You can contact our customer service by email at email@example.com
or by phone at 888-805-4372
or by phone at 888-805-4372
2. Purchase Rewards
How does it work?
How much do I earn for each purchase?
You earn 5% in dollar value of every purchase excluding any shipping cost. If you become a VIP member, you will earn 7.5% in dollar value of your new purchases. Therefore, for every dollar you purchased you receive 5 points for regular customers or 7.5 points for VIP members.
Can I apply the rewards to the current order I just placed?
No. The rewards is earned only after the order is placed. It can only apply to your next orders.
When do my points appear on my account?
In most cases within 10 minutes after the purchase is completed, but it may take up to 24 hrs.
I need to return some of my purchase. Do I get to keep my rewards in such cases?
No. Your rewards will be deducted accordingly.
I have made purchases before the Rewards Program is launched. Do I get rewards for those orders?
No. Only purchases made after the launch of the program (Jul 16, 2018) are tracked and counted for rewards.
3. Referral Rewards
How does it work?
You introduce ActiveHerb to your friends, they become our new customers, and you get rewarded.
What do I need to do?
You simply need to send an invitation to your friends by email or social media with a link we will provide you. You only need to have an ActiveHerb account to get started. We take care of the rest. You can find the referral link in your account.
How much do I earn for each referral?
For each successful referral you earn 500 reward points (=$5).
Do my friends get any incentive too?
Yes. To encourage your friends to become our new customers, we also offer them $5 in rewards, which they can apply towards a purchase within 30 days of creating a new account.
What do I count as a successful referral?
After your friends click the link you send, they will need to create a new account (the referral program is for new customers only). Your rewards points get added to your account after a friend makes a purchase within 30 days of creating the new account.
How long do my friends need to register an account after clicking my link?
Your friends need to create a new account within 14 days of clicking your link. And once an account is created, they have 30 days to make a purchase in order for you to receive 500 reward points.
How can I share the link?
You can email as many friends as you'd like and/or post the link on your social media profiles, blog posts etc.
I have referred friends in the past. Can I get rewarded?
We appreciate your previous referral. Unfortunately, we could not track any referral before the launch of referral program (Dec 17th, 2018) so we cannot offer any rewards for the past referrals.
I prefer word of mouth referrals. Can I get rewarded?
We really appreciate your word of mouth referral. But in order to have the referrals tracked by our system, you need to send your friends a unique link and ask them to start the purchase from clicking the link.
4. Writing Reviews for Rewards
How do I earn points for writing a review?
You simply click the "write a review" button on the page of the product you would like to review. After submission of your writing, we'll issue 500 points for any authentic and quality review. This process may take up to 7 business days.